Refund policy

Refund & Return Policy

At Mors, we take great care in packaging and delivering high-quality bakery ingredients. Please read our Refund & Return Policy carefully before placing an order on our UK store.

1. Right to Cancel & Return Policy (UK Statutory Rights)

  • Standard Return Window: Under the UK Consumer Contracts Regulations, you have the right to cancel or return your order within 14 days of receiving your items for any reason.

  • Return Authorization: To be eligible for a return, items must be in their original, unused condition, with original packaging intact, and accompanied by a receipt or proof of purchase.

  • How to Request a Return: Please contact us at morsbake@gmail.com or call us at +91 8308490268 with your Order ID.

  • Return Address: Approved returns must be dispatched to our designated processing center:

    Mors Returns Department

    Plot 240, Sharma House, Opposite to HP Petrol Pump,

    Rathodi, Marve Road, Malad West,

    Mumbai - 400095, India

Items returned without prior authorization or request will not be accepted.

2. Damaged, Defective, or Incorrect Items

  • Inspection Upon Delivery: Please inspect your package upon arrival. If an item is damaged during transit, defective, or incorrect, contact us immediately (and no later than 24 hours after delivery).

  • Evidence Required: To process a replacement or refund for transit damage or incorrect items, clear photo or video evidence must be sent to morsbake@gmail.com.

  • Replacements & Resolutions: If an item arrived damaged or incorrect, we will offer a replacement (subject to stock availability) or issue a full refund, including applicable return delivery costs.

3. Non-Returnable Items & Exceptions

In line with UK consumer law regulations for health, hygiene, and perishable items, the following products cannot be returned or refunded unless defective:

  • Perishable Goods: Fresh or perishable baking ingredients and products with short shelf-lives.

  • Opened or Used Food Ingredients: Sealed food ingredients or raw baking supplies that have been unsealed after delivery due to health protection and hygiene reasons.

  • Custom / Personalized Orders: Custom blended or specially prepared products.

  • Sale Items & Gift Cards: Clearance items, final sale goods, and electronic gift cards.

4. Order Cancellations & Delivery Failures

  • Pre-Dispatch Cancellations: You may cancel your order at any time before it dispatches for a full refund.

  • Failed Delivery / Incorrect Address: Courier services will attempt delivery up to three (3) times. If a package is returned due to incorrect contact details provided by the customer or repeated missed deliveries, any courier delivery/return fees incurred may be deducted from the final refund.

  • Courier Delays: Mors is not directly liable for unforeseen delivery delays caused by external couriers (e.g., severe weather or customs checks), but our support team will actively assist in tracking and resolving shipment issues.

5. Exchanges

The fastest way to ensure you receive the desired item is to return the unwanted item once approved, and make a separate new purchase for the required replacement product on our store.

6. Refund Process

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds will be automatically credited back to your original payment method within 10 business days.

  • Bank Processing Delays: Please allow additional time for your bank or credit card provider to process and post the transaction (usually up to 15 business days). If more than 15 business days have passed since approval and you have not received your funds, please contact us at morsbake@gmail.com.

7. Contact Us

If you have any questions regarding returns, refunds, or your order status, please reach out to our customer support team:

  • Email: morsbake@gmail.com

  • Phone: +91 8308490268